Frequently Asked Questions

Travel insurance is legally mandatory for journalists, reporters, correspondents, media representatives, and opinion leaders under Article 7 of the Law of Ukraine on Insurance. For all other travelers — tourists, business visitors, students — it is strongly recommended but not legally required. However, border officials may request proof of insurance upon entry.

Coverage includes emergency medical care (up to €250), hospital treatment (up to €400 for up to 10 days), COVID-19 treatment (up to €500), medical transportation (up to €120), repatriation of remains (up to €2,000), outpatient care with prescriptions, emergency dental, and medical evacuation. The Extended plan also covers war risk and private clinic access.

Standard coverage starts from approximately €3.30 for 3 days, with additional days at about €1.00 each. Extended coverage starts from approximately €5.32 for 3 days, with additional days at about €1.60 each. For example, a one-week Standard plan costs about €7.30, while Extended costs about €11.72.

The minimum recommended coverage is €30,000 per insured event, which is what both the Standard and Extended plans provide. This amount meets the requirements for visa applications and is the standard expected at Ukrainian borders.

The insurance is provided by EUROINS, a licensed insurance company in Ukraine. EUROINS policies are recognized and accepted at all Ukrainian border crossings.

Your insurance certificate is delivered instantly as a PDF to your email address. The entire process — from filling out the form to receiving your certificate — takes approximately 5 minutes.

You need a valid passport or travel document, your planned travel dates to Ukraine, and a payment method (credit or debit card). No additional paperwork is required.

While it's technically possible, we strongly recommend purchasing insurance before your trip. Having your certificate ready when you arrive at the border ensures a smooth entry process and means you're covered from the moment you enter the country.

Both plans provide €30,000 coverage and include emergency medical, hospitalization, COVID-19, transport, and repatriation. The Extended plan adds war risk protection (passive war-related injuries) and access to private clinics with English-speaking staff. The cost difference is minimal — about €2 more for a 3-day trip.

Full refund is available if cancelled 3 or more days before the coverage start date. No refund is available after coverage begins. If your visa is rejected, you may qualify for a refund with documentation from the embassy.

Coverage is available for stays from 3 to 180 days. You select your travel dates when purchasing, and the price is calculated based on the duration.

The Extended plan covers passive war-related injuries — meaning injuries sustained as a bystander, not as an active participant in hostilities. Given the current situation in Ukraine, we strongly recommend Extended coverage for all travelers.

Yes. Both Standard and Extended plans cover COVID-19 diagnosis and treatment up to €500, including hospitalization if necessary.

Pre-existing medical conditions are generally not covered unless specifically declared during the application process and accepted by the insurer. If you have a pre-existing condition, contact the insurance provider for guidance.

Yes. Emergency dental treatment for acute pain relief and urgent dental procedures is included in both Standard and Extended plans.

Standard extreme sports activities may require an additional add-on. Activities like skydiving, bungee jumping, or high-altitude mountaineering are not covered by the base plans. Contact the provider if you plan to participate in such activities.

Exclusions include pre-existing conditions (unless declared), extreme sports without an add-on, alcohol or drug-related incidents, routine or elective medical procedures, and travel to areas against specific government advisories.