Emergency Guide

Emergency Medical Care in Ukraine

Know what to do in a medical emergency. Emergency numbers, procedures, and how to use your insurance.

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Emergency Numbers

103

Ambulance

112

General Emergency

102

Police

Save these numbers in your phone before traveling.

Step-by-Step Emergency Guide

Call Emergency Services

Dial 103 for ambulance or 112 for general emergency. Operators may speak limited English.

Contact Your Insurance Provider

Call the 24/7 emergency assistance number on your insurance certificate. They provide English-speaking support and coordinate with local providers.

Seek Medical Treatment

Go to the nearest hospital or clinic. With Extended coverage, you can access private clinics with English-speaking staff.

Keep All Documentation

Save all medical reports, receipts, prescriptions, and any documents related to your treatment for your insurance claim.

Healthcare Facilities in Ukraine

Public Hospitals: Available throughout Ukraine. Quality varies by location. Staff may have limited English language skills. Foreign nationals are typically required to pay upfront for treatment.

Private Clinics: Available in major cities (Kyiv, Lviv, Odesa, Kharkiv). Generally offer higher standards of care, modern equipment, and English-speaking staff. Accessible with the Extended insurance plan.

In both cases, your travel insurance covers the costs within the policy limits. With the Extended plan, you have the additional option of private facilities which often provide a more comfortable experience for foreign patients.

Using Your Insurance in an Emergency

When you need medical care in Ukraine, follow these steps to use your insurance effectively:

Pre-authorization: Whenever possible, contact your insurance provider before treatment to get pre-authorization. This helps ensure smooth claims processing.
Direct payment: In some cases, the insurance provider can arrange direct payment to the medical facility, so you don't need to pay upfront.
Keep receipts: If you do pay upfront, keep all receipts and documentation for reimbursement.
Photograph everything: Take photos of medical documents, receipts, and prescriptions as backup copies.

Before You Travel — Preparation Tips

Save emergency numbers (103, 112, 102) in your phone contacts
Save the insurance company's 24/7 assistance number in your phone
Carry a printed copy of your insurance certificate
Download a translation app for communication with medical staff
Make a list of any medications you take regularly
Know the address of your accommodation to give to emergency services
Consider learning basic Ukrainian phrases for emergencies

Don't Travel Without Coverage

Be prepared for any emergency. Get comprehensive medical insurance for Ukraine.

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